Answers Before You Even Need To Call

Frequently Asked Questions

Find fast answers about visits, insurance, services, policies, records, and what to expect before your appointment, without digging through a long page.

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We are open Monday through Thursday from 8:30 AM to 5:00 PM, and Friday from 8:30 AM to 4:00 PM. The office is closed on Saturday and Sunday.

No, our office is closed on weekends and major holidays.

Yes, there is a service fee of $20 which is not covered by insurance. Your labs will be billed to your insurance (as applicable) and you will be responsible for any copays or deductible as applied or due by your insurance.

Yes, we try to stay away from prescribing meds as much as possible. We use them sparingly and only as needed.

No, we are open-minded and accept both vaccinated and unvaccinated patients. We encourage personal choice.

Yes, we can provide medical exemptions as needed.

We see patients from birth up to 100 years old. We choose not to see or serve pregnant women, as those are better served by Doulas, Midwives, and OB/GYNs.

No, we are an outpatient clinic and try not to refer anyone to a hospital unless it is medically necessary.

Yes, we offer both the newborn screening and hearing exam in our office.

We do not perform circumcisions at this time. However, we do offer ear piercing for a small fee.

We offer a wide range of additional services, including:

  • Hormone replacement for both men and women
  • Aesthetics for men and women (Botox, fillers, PRP/vampire facials, spider vein injections)
  • Laser hair removal
  • Weight loss programs
  • IV nutrition
  • Peptides (IV, injections, oral, and topical options)

Yes, of course! We are able to see any patient located within the state of Florida through telehealth.

Yes, we perform Pap smears in our office.

We recommend seeing your primary care provider at least once a year for a wellness exam with a complete set of labs.

Chances are, yes! We accept walk-in patients during regular hours. However, scheduled appointments have priority, so it’s always best to call ahead to let us know you're coming. We will do our best to work you in with a short wait time.

Yes. Our current patients have access to their records online through our patient portal. You can view lab results, upcoming appointments, contact your provider, request refills, and review visit summaries, diagnoses, and immunization history.

Simply call our office and our staff will be happy to schedule you. You can also email us at [email protected] or text us through our website.

Yes. For the smoothest onboarding experience and the most complete intake information, new patients should start with our dedicated new patient form before the appointment whenever possible.

Please arrive 15 minutes early to complete registration. Bring your insurance card, a photo ID, and a list of all current medications, vitamins, and supplements. Also, be prepared to pay your co-pay at the time of your visit.

Our office is located at 20351 Old Cutler Rd, Cutler Bay, FL 33189.

You can call us at (305) 217-1736, email [email protected], or use the contact page for general questions and non-urgent communication.

No. The contact form is best for general questions, follow-up requests, and other non-urgent communication. If your need is time-sensitive, calling the office is the faster option.

If you do not have insurance, we offer reasonable pricing on self-pay services. These can be found on our pricing page for full transparency.

Yes. Our pricing page is designed to make self-pay pricing easier to review across office visits, telehealth, aesthetics, IV therapy, procedures, labs, medications, and specialty wellness services.

Yes. Our Direct Primary Care memberships are now available with Individual, Duo, and Family options, plus simple add-on pricing for additional children. Visit the DPC page for full plan details or contact the office if you want help choosing the right fit.

You can request a refill via a portal message, email, phone call, or text message. Please allow 24 hours for processing. Note that some prescriptions may require a follow-up exam before a refill can be approved.

You must sign a Medical Records Release form. This allows us to protect your information under HIPAA regulations. Please allow up to two weeks to process the request. A charge for copying records may apply.

Yes. If you need a copy of our Notice of Privacy Practices, please contact the office directly by phone or email and we can help you with the next step.

Telehealth can be useful for common follow-up needs and consultations, including lab reviews, medication management, Covid-19 follow-up, wound care consultations, and Botox consultations, as long as the patient is located in Florida at the time of the visit.

No. All aesthetic services are self-pay. Pricing can vary based on the treatment plan, treatment area, and what is recommended during your consultation.

The best first step is a consultation. You can call the office to book, and if you are a new patient you can also fill out the new patient form so the team has the information needed to guide you to the right next step.

Need a more specific answer? If your question depends on your exact insurance plan, records request, or appointment type, the office can help clarify the next step.

What Our Patients Say

Real Stories, Real Results
“I’ve been coming to Sunflower Family Medicine since they opened and I absolutely LOVE it here. Jessica is the best. Her practice has been a God send for me.”
Melodi H.
“Amazing practitioner! Jessica is one of those compassionate clinicians who really takes her time with each patient ensuring they leave her office feeling heard, validated, and educated.”
Rose M.
“Best medical practice I have ever been to. Jessica is the kindest, most knowledgeable and understanding medical practitioner I have ever encountered.”
Yvette J.
“The office is welcoming, appointments feel personal, and Jessica never makes you feel rushed. It is refreshing to have healthcare that feels this thoughtful.”
Andrea P.
“Sunflower Family Medicine has been wonderful for our whole family. Questions are answered quickly, follow-up is excellent, and we always feel genuinely cared for.”
Kendra L.
“Jessica listens first, explains everything clearly, and gives practical next steps. That kind of compassion and confidence is hard to find.”
Danielle R.
“From wellness visits to small urgent concerns, the care has been consistent and thorough. We trust this team completely.”
Michelle T.
“I left feeling informed, encouraged, and seen. Every visit has been professional, efficient, and genuinely kind.”
Lauren B.
“If you want a provider who truly cares and takes time to explain treatment options, this is the place. The difference is obvious from the first visit.”
Cynthia W.
“Appointments run smoothly, the team is attentive, and the level of communication is excellent. I recommend Sunflower to everyone I know.”
Brenda S.
“My family appreciates the warm atmosphere and the way every concern is taken seriously. The care feels personal in the best way.”
Angela D.
“Jessica combines clinical knowledge with real empathy. I always leave with a clear plan and complete confidence in my care.”
Patricia N.
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Choose the monthly membership that fits your household with Individual, Duo, and Family options, plus straightforward add-on pricing for additional children.

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